Frequently Asked Questions

Yes. LUMIVELA uses only non-invasive, clinically-studied technologies. EMS microcurrent and LED light therapy have been used in professional dermatology and physical therapy for decades. The device is CE certified and designed for daily home use. However, we recommend avoiding use if you are pregnant, have a pacemaker, have active skin infections, or have epilepsy. Consult your doctor if you have any concerns.

Most face massagers only vibrate. LUMIVELA is a 4-in-1 clinical device that combines EMS/Ion therapy, 3-color LED phototherapy, thermal heat, and sonic vibration — designed for both face and neck. Each technology is calibrated to target specific skin concerns. It's the difference between a massage tool and a professional facial system.

Most customers report smoother, more hydrated skin within the first 3-5 days. Fine line reduction and improved skin tone typically become noticeable within 2 weeks. Visible firming and contour improvement usually appear after 3-4 weeks of consistent use (3-5 sessions per week, 10-15 minutes per session).

Absolutely — and you should. The thermal heat function opens pores and can increase serum absorption by up to 3x. We recommend applying your favorite serum (hyaluronic acid and vitamin C work especially well) before each session.

Not at all. The EMS microcurrent produces a gentle tingling sensation that most users describe as comfortable and even relaxing. The thermal heat provides a soothing warmth. There is zero pain involved.

LUMIVELA comes with a USB charging cable. A full charge takes approximately 2 hours. The 500mAh rechargeable battery provides multiple sessions of use.

Orders are processed within 1-2 business days. Standard shipping takes 7-15 business days depending on your location. Free standard shipping is included on all orders. Express shipping (5-10 business days) is available at checkout.

We offer a 30-day money-back guarantee. If you're not satisfied with your results after 30 days of consistent use, contact us at support@lumivela.com for a full refund. No questions asked.

One-time purchase. No subscriptions, no refills, no hidden fees. You buy the device once and it's yours forever. The only ongoing cost is the electricity to charge it — which is essentially nothing.

Your LUMIVELA package includes: the EMS Face & Neck Lifting Device, USB charging cable, and English user manual.