Shipping policy
Free Shipping
At Lumivela, we offer free shipping on all orders — with no minimum order value.
Processing Time
Orders are processed within 1–3 business days. You will receive a confirmation email with tracking information as soon as your order has been shipped.
Estimated Delivery Times
- Germany & Austria: 7–15 business days
- Switzerland: 7–15 business days
- Rest of Europe: 10–20 business days
- Rest of the world: 14–30 business days
Delivery times are estimates and may vary depending on your location, customs clearance, and local delivery conditions.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email. You can use this to check the status of your delivery at any time.
Customs & Import Duties
For international orders outside the EU, customs fees, taxes, and import duties may apply upon delivery. These costs are the responsibility of the recipient and are not included in the product price.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at lumivela@lumivela.eu — we will work with the shipping carrier to resolve the issue for you.
Shipping Address
Please ensure that your delivery address is correct at the time of placing your order. Lumivela cannot be held responsible for orders shipped to an incorrectly provided address.